If you do absolutely everything with your customers best interest at heart, then you can’t really go wrong can you. Well, hypothetically you can’t, but we all know how awkward customers can be sometimes. They have to be among the most hardest of people to please in the entire world. But how true is that statement. Is it that they are hard to please, or is it due to the fact we aren’t doing enough to please them. Whilst a lot of business owners wouldn’t like to admit it, money is always at the forefront of their minds. Everything a business does is money orientated, even if some like to sugar coat it as caring for the customer. Think of typical adverts such as ‘Tailor made phone contracts designed with you in mind’. No, they’re not designed with the customer in mind, they’re designed to make the most money. So, if you know you’re guilty of this we’re here to change you. Putting the customers at the front of everything you do will completely transform your business, and here’s how you can do it.

Your Website

Your website plays a crucial role in the happiness of your customers, and happiness always equals more sales. Now we’re in an era where most people chose to go to the internet to buy pretty much everything. The internet is now even better than the local supermarket that might be a two minute drive down the road. It just makes everything so much easier, so you better believe that the majority of your sales are going to be coming through your website. So, the more effort you put into it, the better you’re going to be in terms of customer happiness. One thing to think about doing is having a UX agency help to upgrade, or even design you a whole new website. UX is a user experience based website. It puts the customer at first and helps to improve things such as the ease of use, and the ordering process to better suit your customers needs. They have expert knowledge to make sure that the customer is always pleased when using your website. The second thing you need to think about doing is actually getting your website out there for customers to notice. The best thing to do here would be to use a marketing agency to set up the best strategy for your website and business. Different strategies work better for different companies, so going it alone isn’t always the best thing to do.

Your Products

The better your products, the happier your customers. It is a no brainer really, but something a lot of businesses seem to struggle with for some reason. Market research is one of the best ways to make sure you’re always on the right track. It will give you access to vital information such as what your customers like and dislike about your products, and what they expect to see from you. Take the feedback onboard and make sure you’re always improving upon their advice. Our main advice would be to make sure you’re not cutting any corners. We understand you’re in the game to try and make as much money as possible, but poor quality products aren’t going to get you very far, no matter how much money you’ve saved making them. What the people want is high quality, long lasting, and even unique products if you can achieve something like that. It might be worth having a sneak at what your competitors are doing, and how they’re making their products or services so you can have a little inspiration.

Your Sales Strategy

This is where so many business go wrong. A good sales strategy isn’t one that is aggressive and has the aim of reaching out to as many customers as possible. A successful sales strategy is one that waits for the customers to come to it. The last thing you should be doing is things such as cold calling to try and get sales. Nothing will anger your customers more. Gentle sales techniques such as offers and discounts will help to naturally draw the customers in. You can then work your magic either face to face, or over the phone or email. Never be too aggressive, and never try and oversell a product to your customers. Make it sound exciting, but never pressure. There are plenty of guides on the internet that will help you to improve your sales strategy.

Your Customer Service

Bad customer service is being too pushy with things such as sales, as we’ve already discuessed. But something even worse than that is the poor customer service you can give when a customer is actually trying to purchase a product or your service. You should always be polite, attentive, and make sure you’re giving the customer everything they want, obviously within reason. It isn’t just you that needs to nail this, your employees do to. As a business owner we would hope that you already know what is required when it comes to customer interaction, but your employees might not always be so clued up. They’re often the reason why you’ll be getting complaints in the first place. Make sure you hold regular training days and reviews to make sure they’re always giving customer service to the highest standard.

Beat Your Competitors

Finally, if you want to keep your customers at the front of everything you do, you first need to make sure you’ve got the customers. Always stay one step ahead of your competitors, and don’t be afraid to take a few sneaky ideas from them to improve your own business. Make sure you’re checking out their faults, and use them as your own strengths. Just like customers talk about your own business, they’ll talk about your competitors too. This can easily be found online, and it can easily be used to your advantage. Marketing is another good way to make sure you’re always in the limelight with potential customers, therefore keeping you one step ahead of competitors.

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The life of a landlord is a life of intense micromanagement. In order to keep many tenants happy, you are required to ensure that everything is maintained well from week to week. Not only that, but it’s a strange business to be a part of. There aren’t many other industries in which things may proceed routinely and without necessary interference for months, only to have every problem surface in one fell swoop. If you’re not prepared, you can be overwhelmed by the sheer magnitude of responsibility you have to deal with.

Financially handling the life of a landlord could be considered another thing entirely. It’s important to know that while profitable, a landlord must invest as carefully as they profit. The income flow is relatively stable, but the outgoings could differ wildly from month to month. There are many reasons as to why this is, but seemingly less methods to control those fluctuations. In order to manage your finances well, it pays to know how to operate. Within time you will get the hang of this, but new landlords especially can find themselves overcome with financial burden in a business they once assumed to be smooth sailing.

The following tips may just help you make better decisions in this field:

Take Money Matters Seriously

Many landlords prefer to cultivate slightly less-than-ideal tenants so they do not risk a tenant leaving. This is because that can often lead to a lack of income for a month or many months as new tenants need to be found. This can be relatively wise. A tenant who pays on time might not clean as well, and that’s certainly more ideal than a supremely clean tenant who never pays on time. However, taking money matters seriously is essential. After all, you’re not in this business for the charity of it.

A good way to strike a happy medium between legal backing and solid tenant relationships is to lay out exactly the methodology your tenant must follow. You can clearly define these terms in your tenancy agreement template. This means clearly laying out late payment charges, perhaps asking for a form of security income in case they do not pay (such as a guarantor,) or even asking for months of rent in advance. It might mean asking for lower, more frequent payments to keep the cash flow effective, or even to ask for tri-yearly instalments to cover the future.

Taking money matters seriously is important to be respected as a landlord. Let one-time slide and you can, unfortunately, set yourself up for this to be the norm. It’s always best to cover yourself, so try to ask for at least one month’s rent in advance before your tenant moves in. This gives you a buffering time to evict if they neglect to pay on time, and keep your cash flow active. As a landlord you must always be thinking about sustainable income, and plan in advance for this.

Set Limits

As a landlord, you must also invest in your properties. This is a no-brainer. While it might be that the light bulbs should be replaced by a tenant, the bigger responsibilities are yours to handle. After all, this is your property. Now, you should set some hard and fast limits here. Let’s say the sofa in your property has a spring loose, and your tenants are demanding a new one. It might be perfectly reasonable to simply repair the sofa using a professional upholstery service, rather than outright spending thousands on a new fixture.

It might be that you choose to steam clean a mattress rather than purchase a new one. After all, as long as you’re providing a habitable, nice and clean standard of living, you should not be troubled into wasting money on unwise investments. It can also be wise to adjust rent over time to stay more compatible with inflation and the rising cost of living.

It might also be that within your contract you stipulate that utility usage is on an unlimited tariff. Of course, this should be subject to fair use. For example, a tenant who keeps their heating on full blast over the winter might find the property wonderful and comfortable to live in. When it comes to reading the electricity bill, you might have an argument to give. ‘Fair use’ is the sacred mantra for all tenants offering a form of unlimited payment. This allows tenants to stay responsible for unfair action, and prevent you from wiping your monthly profits simply trying to pay the bills.

Also, consider damage. Damage to property is something that is completely on the shoulders of your tenants. While you might allow for a lick of paint or cleaning out of good investing faith to cultivate the relationship, deeper damages may require you to bill the tenants or punish their security deposit. Do not be afraid to do this in the interest of being a ‘friendly landlord.’ You are a business, not a charity. Your tenants are allowed a license to your home, but it’s still your asset, and any damage could be considered vandalism within punitive laws if not rectified financially.

With these correct limits set, you have a much greater chance of setting the clear parameters within which your tenants operate.

Savings & Excess Funding

Things will go wrong. It might be you experience a hefty leak in two of your buildings on the same morning, and the carpet damage will take professional care to fix. It might be that you need to relocate a certain tenant to ensure their home is fixed. In these instances, heavy investment is required. This can be debilitating. However, if you’ve been smart about this, you will likely have at least a buffer of savings for you to dip into and try to improve your standing.

Financially handling this might be difficult, but by nesting away your profits you can potentially keep the sustainable profit going long term. Just as someone investing in automotive repair to allow them the potential of getting to work and earning, you must keep a ‘sustenance’ funding supply of sufficient breadth. This ‘rainy and annoying day’ fund will give you the means to keep your assets working for you, rather than against you. It also helps sustain tenants who see you take affirmative action in their interest.

With these small tidbits of advice, financially handling the life of a landlord will become that little bit easier.

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Are you planning on moving abroad sometime soon? Whether you are moving for work and a new position or because you just want to try and start a new life in a new country, there are going to be some big financial burdens that could stand in your way. In fact, the cost of moving to the other side of the world can be so big that some families end up spending their entire life savings on the move. But does it really have to be so expensive?

Thankfully, you might not have to take out your entire savings to pay for your new life abroad. There are some ways you can make the transition a lot more affordable. Read on to find out more!

Ask For Moving Costs To Be Reimbursed

If you are moving because you have got a new job or your current firm wants you to relocate, there is a good chance that they will be able to help you with your moving costs. If the company haven’t mentioned anything to you as of yet, it’s worth asking them to find out if they can contribute to the costs. Sometimes, they might pay for your moving company or shipping costs. Even if they don’t cover all of the costs, they should still contribute a small amount as they are the ones making you move!

Hire Specialist Removal Firms

A lot of work and effort goes into packing up your whole life and shipping it to another country. Not every moving firm will be able to help you with this. But there are some international removalists that specialise in long-distance moves. It’s really worth hiring one of these firms as they will have a lot of experience in this kind of thing. They will advise you on the best form of shipping for your belongings, and will be on-hand to help with the practicalities of moving at each end of the journey.

Be Flexible With Your Moving Date

If you can be, it really is worth being as flexible as possible with your moving date. After all, the price of flights will go up and down depending on the time of year. If possible, you should try and wait to move until your destination’s low season. This will be when fewer tourists will be traveling there, so flights should be cheaper than in the high season.

Consider The Best Way To Transfer Money

It’s not just the practicalities of the move itself that could end up costing you big time. There are some hidden costs that you might forget about, such as transferring all of your money into a foreign bank account. Ideally, you need to wait until the exchange rates are in your favour so that you get as much for your money as possible. Even if this means waiting for a few weeks after you transfer your money, it will be worth it so that you don’t lose out on quite as much cash.

Follow these tips and your move abroad won’t be so pricey!

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Investing in real estate is a sure thing, right? It’s really easy isn’t it Wrong and wrong again. Sure, if you are good at it, investing in real estate can be a very safe investment, but it is by no means a sure thing, and it can be pretty tough going if you aren’t prepared for it.

That being said, you shouldn’t be put off from such an investment because investing in property can often be the safest option. What you should do is avoid making the following fatal mistakes that will kill your real estate profits and make your life more difficult than it needs to be:

Not Casting a Wide Enough Net

The worst thing you can do when investing in real estate is not spending enough time looking at enough properties. If you’re too eager to get started and you just throw all of your money at the first promising property you find, you’ll probably end up with fewer returns and more problems that you would have if only you’d taken your time.

Choosing a Property Because You Love It

It might seem like buying a property because you love it is anything but a mistake and that might be true if you plan to live in it yourself, but if you’re buying it as an investment, you need to put your serious hat on and choose your property because it’s being sold at a good price, it’s in a neighborhood that’s up-and-coming, and you can actually make some money from it. Sure, if you love it, that’s a bonus, but it should never be the sole reason that you buy.

Thinking Your On Flip or Flop

Flip or Flop is undoubtedly entertaining TV, but if you think that your property investment project will be just like the ones on the show – you’ll buy at a ridiculously low price, renovate the building to an amazingly high standard in a ridiculously short period of time and sell it on for a ridiculous price, you’re in for some major disappointment. Although that kind of stuff can and does happen, it’s uncommon, and unless you’re a skilled investor with lots of construction skills and lots of time and money, your journey is likely to be a lot more slow and steady.

Not Using a Property Management Company

Property management from Opulent Real Estate Group takes all of the hard work out of your hands and ensures that you can find good tenants quickly and that any repairs or issues are solved quickly, usually with very little input for you. A lot of real estate investors think they can manage their portfolio by themselves to save a little money, but it soon becomes evident that they are out of their depth and things can go south quickly. Don’t let that be you and hire a property management company.

Not Doing Your Due-Diligence

It should go without saying, but you must do every check it is possible to do before you buy a property. If you don’t do that, you might be surprised (and not in a good way) by damp, bad neighbors, a new development that sees the value of your property plummet and so on!

Avoid these fatal mistakes and a decent real estate investment profit you are likely to make!

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The idea of having an investment portfolio may conjure up images of suited and booted individuals, well-coiffed, pinstriped and ready for a day on the trading floor. While you may wish to invest in stocks and shares, you don’t have to be a professional to do it. Many novice investors are now choosing to speculate on a range of financial ventures rather than allow their tasty little nest eggs to accrue only the minimal interest as they wallow in savings accounts. Take a look at these options that you could explore to build your very own investment portfolio.

Property

Nearly everyone has a friend nowadays who has purchased a second property to rent out. Becoming a landlord is getting easier with the emergence of companies like 719Rent.com who will allow you to relinquish the practical responsibilities of being a landlord and just recoup the financial rewards. For a small fee, they will screen your tenants, sort out any maintenance issues and always remain up to date with current relevant legislation.

All you need to worry about is sourcing the property in the first place. It’s a good idea to stick to well established rental areas with high-quality housing stock. If you can purchase the worst pad on the best street and carry out some minor renovations, you can also outperform the market. Long-term, property is a sound investment if you ensure that the rental payments you receive each month cover your mortgage costs.

Cryptocurrency

While you won’t want to place all of your monetary eggs into the bitcoin basket, you could still jump on the cryptocurrency bandwagon by using an exchange like the ones mentioned at techradar.com. The rollercoaster ride is not for the faint-hearted as daily falls in value can be as much as 35%, but equally astronomic rises have also been well documented. With Bitcoin ending 2017 at a value of nearly $20,000, it’s obvious why novice investors want a piece of the action. If you do invest in Ripple, Ethereum or Bitcoin, you need to keep abreast of the fluctuations daily and buy and sell at the right time. This is made difficult by a volatile market and no accurate way of forecasting values in the future.

Wine

The idea of investing in wine may seem like a novelty and a tad odd, but people have been doing it for decades. If you can do your research and locate a decent vintage year such as a 1982 Beaujolais or a 1991 Riesling, you could be onto a sound long-term investment. Buy a case or two, store it at a central facility and sit on your investment of wine. As the vintage becomes more scarce, it will gain an antique like quality, and plenty of wine collectors will pay top dollar for your rare bottles.

Having a portfolio of investments means spreading your risk. While you might want to have a dabble down all of these investment avenues, ensure that you hold some money back in your savings account for a rainy day and always keep your eye out for new and exciting ventures.

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